Reference

Privacy Policy for Your mochibet Account

Account, wallet, and lobby records are kept in one privacy flow, so you can see how data from DANA, OVO, GoPay, QRIS, Dragon Tiger, Starburst, and support chat…

Account data useDANA and QRIS recordsCookie choicesSupport chat care
mochibet Privacy Policy for Your mochibet Account
CONTACT ROUTES

Privacy Help Through Our Support Team

Fast privacy contact matters when account data feels unclear. Our support team is available every day from 09:00 to 23:00 WIB through live chat, email, and…

Live chat privacy desk Use live chat between 09:00 and 23:00 WIB for quick privacy questions about login…
Email privacy request Send a message to [email protected] from the email tied to your account.
In-account request form Open Account > Help > Privacy Request after signing in.
ACCOUNT CONTROLS

Account Controls, Cookies, and Retention

Privacy controls sit beside the account steps you already use. From Account > Profile > Security, you can update contact details, check active sessions, and change your password after a device switch.

Data we collect

Account fields include your username, contact details, login history, device signals, and wallet references. We use them for account access, balance checks, fraud screening, support handling, and privacy requests you send to us.

Payment record care

DANA, OVO, GoPay, and QRIS confirmations are matched to your wallet by transaction ID, time, and amount. We store payment references separately from public lobby activity and limit access to trained wallet staff.

Cookie choices

Cookies keep you signed in, remember language settings, and help flag unusual login patterns. If you clear cookies on Chrome or Safari, your session ends and we may ask for a fresh login check.

Game data context

Rounds in Starburst, Super Bingo, Dragon Tiger, League of Legends markets, and Aviator create account logs. Those logs support balance history, settlement checks, service fixes, and privacy requests about activity tied to you.

Retention and deletion

We keep records only while needed for account service, payment reconciliation, security checks, or legal duties. If you request deletion, we first check whether wallet history or dispute records must remain.

Requesting changes

To correct data, use Account > Profile or contact [email protected] with the email or phone on file. We verify identity before changing names, contact details, wallet labels, or session records.

Privacy Questions Before You Join

Privacy questions usually arrive when you open an account, change a phone, or see a payment record you do not recognise. The answers below focus on account data, device signals, cookies, payment references, and support records at mochibet. If your case involves a wallet provider, we may ask for the DANA, OVO, GoPay, or QRIS reference so we can trace the record without exposing unrelated account history.

We collect the details you enter, contact verification results, login time, IP region, device type, and wallet references. We use those records to run your account, protect access, answer support requests, and meet legal duties.

Payment records let us match deposits and withdrawals to the right wallet. We store reference numbers, time, amount, and provider status so support can trace a mismatch without showing your wider account history.

Yes. Contact [email protected] or use Account > Help > Privacy Request. We verify the email or phone on file, then prepare account, wallet, support, and session records that relate to you.

Start at Account > Profile for basic edits. If the field is locked after verification, contact live chat from 09:00 to 23:00 WIB and we will run an identity check before updating it.

Cookies keep login state and help connect your device to account security signals. Game rounds are recorded in account logs; cookies do not publish your Starburst, Dragon Tiger, Aviator, or Fish Hunter activity.

Retention depends on the record type. Login events may be shorter than payment records, while DANA, OVO, GoPay, and QRIS references can remain longer for reconciliation, dispute handling, or legal duties.

You can ask us to delete or reduce data tied to your account. We check identity first, then explain which records can be removed and which must stay for wallet, security, or legal reasons.